Frequently Asked Questions
What exactly am I buying?
A licensed digital download of the artwork. Each artwork's page shows the actual pixel size and format of the file you'll receive. You're licensing the right to use the file under the terms of the license you choose — you're not buying the copyright, and nothing physical is shipped.
How large can I print it?
Every artwork page includes a print-size guide based on that file's real pixel dimensions: the largest size at photo quality (300 PPI) and at an acceptable quality for normal viewing distance (150 PPI). Please check it before ordering a large print.
How do I receive my file after I pay?
As soon as your payment is confirmed, your download link appears on your order confirmation page, and we email you a link to that page. The link is unique to your order, expires after a set time, and has a limited number of downloads — so save your file promptly.
What's the difference between personal and commercial licenses?
A personal-use license covers printing and display for your own home or personal projects. A commercial license additionally covers business use — see the Licensing page for exactly what each option includes and excludes.
Can I get a refund on a digital download?
Because digital files can't be "returned," refund eligibility is limited — see our Refund Policy for the specifics. If a file is corrupted or the wrong resolution, contact us and we'll make it right.
Do you offer framed prints, canvas, or other physical products?
Not yet — the site currently sells digital downloads only. Framed prints, canvas, and posters are planned as a future addition; join the newsletter to hear when they launch.
I run a hotel, restaurant, or design firm — can I license multiple pieces at once?
Yes — use the Contact page and choose "Extended Commercial or bulk licensing". Tell us the artwork IDs, how you'll use them, and how many locations. A request isn't a license; we'll confirm terms with you in writing.
How digital downloads work
Choose the artwork and license
Pick a piece, then choose Personal or Commercial use on its page. Each artwork lists the file's actual size.
Check out securely and download
Payment is handled by Stripe. As soon as it's confirmed, your download link appears on your order page and in your email.
Print it or use it as your license allows
Take the file to a local or online print shop, or use it digitally within your license terms.
- Nothing is shipped. You receive a digital file only; printing and framing aren't included.
- Links expire. Each license has a download limit and time window, shown on the Licensing page and your order page. Save your file right away.
- Check the print size. Every artwork page lists the file's pixel dimensions and a print-size guide, so you know how large it will print well.
- Colors vary. Screens and printers show color differently, so prints may not match your monitor exactly.
- Refunds are limited because digital files can't be returned. See the Refund Policy.
- Need help? Email support@tyjenenterprises.com or use the contact form.