Digital Download Policy

Reviewed and approved as drafted by Tyrone Ransom, September 21, 2026.

This Digital Download Policy explains how you receive, access, and troubleshoot the digital artwork files you purchase from Visual Impressions by Tyrone (operated by TyJen Enterprises, LLC), and states our refund and cancellation terms for those purchases. It is part of our Terms & Conditions and should be read together with them and with the license terms recorded at checkout.

1. What you receive

Every purchase is a downloadable digital file — no physical item is shipped unless a product listing expressly says otherwise. The exact file format, dimensions, and resolution for each purchase are shown on the product listing and confirmed at checkout.

2. How delivery works

Once your payment is confirmed, we provide access to your purchased file through a protected download link. That link:

• Is tied to your specific order and the file(s) you purchased.
• May expire after a set period, be limited to a set number of downloads, or both. The current limits in effect for your order are shown on your order confirmation page and in your confirmation email.
• Is never publicly accessible — the original artwork files are not exposed outside this protected delivery system.

If you created an account, your purchased files also remain accessible from My Account > Downloads for as long as your download access remains active, in addition to the link in your confirmation email.

3. Your responsibility

You're responsible for:

• Downloading your file(s) within the applicable download window and download-count limit.
• Having a device, internet connection, and software capable of opening the stated file format.
• Keeping your own backup copy once downloaded. We recommend saving your file to a location you back up regularly.

4. If something goes wrong with your download

If your download link doesn't work, your file is missing, corrupted, or doesn't match what your order describes, contact us at art@tyjenenterprises.com with your order number. We'll investigate and, where the problem is on our end, provide a working copy of the correct file or another appropriate remedy at no extra charge — this isn't limited by the standard download-count limit.

If your download access has expired or you've used up your download limit but need the file again (for example, your device was lost or the file was accidentally deleted), contact us — we're generally able to reset or extend access for a completed, valid purchase.

5. Refunds and cancellations

Because our products are digital files that can be downloaded immediately after purchase, we generally do not offer refunds once a file has been successfully downloaded, except as described below or as required by applicable law.

We will provide a refund, replacement file, or other appropriate remedy when:

• The file you received is missing, corrupted, significantly different from the product listing, or otherwise defective, and we're unable to correct it.
• You were charged more than once for the same order (duplicate charge).
• The listing or checkout contained an obvious pricing or technical error that we corrected or canceled per our Terms & Conditions.
• Applicable consumer-protection law entitles you to a refund or cancellation right that this policy doesn't already cover.

If you haven't yet downloaded your file and want to cancel your order for another reason, contact us as soon as possible at art@tyjenenterprises.com — we'll consider requests made shortly after purchase on a case-by-case basis.

To request a refund, email us with your order number and a description of the issue. Approved refunds are issued to the original payment method and may take several business days to appear, depending on your bank or card issuer.

6. Cancelling before delivery

If you cancel or we cancel your order before any file has been delivered (for example, due to a payment error we catch before fulfillment), you will not be charged, or any charge will be refunded in full.

7. License still applies

A refund, replacement, or reset of your download access does not change the license terms that applied to your original purchase. If you receive a refund, your right to use the artwork under that license ends, and you must delete any copies of the file you retained.

8. Contact

For any download issue, missing file, or refund request, email art@tyjenenterprises.com.