Refund Policy

Because digital downloads can be copied and can't be “returned” the way a physical product can, refunds are limited compared to physical goods — but we want you to be genuinely satisfied.

1. Eligible for a refund

A file that's corrupted or won't open, a file delivered at the wrong resolution or license from what you purchased, or a duplicate/accidental order reported within 24 hours and before the file has been downloaded.

2. Not eligible for a refund

A change of mind after downloading the file, dissatisfaction with an artistic choice that was visible in the preview image before purchase, or a request made after the download link has expired or been fully used.

3. How to request a refund

Email art@tyjenenterprises.com with your order number and the reason for the request. We aim to respond within 2 business days. Approved refunds are issued back to your original payment method through Stripe or PayPal.

4. Physical products (future)

If framed prints, canvas, or other physical products are added in the future, this policy will be updated with return instructions specific to physical goods.